Better2Know take data protection very seriously. We will protect your personal data using the best systems and processes that we can. All of our services are confidential. This is at the heart of our service.

Better2Know is a company registered in Ireland. This privacy policy explains how we use your personal information we collect about you when you use our website. If you access our services, you can receive our Fair Processing Notice which tells you more about how we use your data.

  • What information do we collect about you?
  • How will we use the information about you?
  • Marketing Access to your information and correction
  • Cookies
  • Other websites
  • Changes to our privacy policy
  • How to contact us

What information do we collect about you?

We collect information about you when you request or book a service with us or place an order for products of services. We also collect information when you voluntarily complete patient surveys, provide feedback or take part in a web chat. We also collect data from all visitors to our website. Website useage information is collected using cookies. Cookies are managed by the third parties in the section below.

Better2Know will use the information you provide to use when you contact us to provide the product or services requested. We require a name, date of birth, email address, telephone number and gender for all products and services, but these do not need to be your real ones, these are used so that we have something to call you when we contact you, and to check it is you when we contact you or perform the services requested.

How will we use the information about you?

We collect information about you to process your order and manage your account.

We use your information collected from our website to personalise your repeat visits to our website.

Better2Know will not share your information for marketing purposes with other companies or organisations.

In processing your order, we may send your details to and use information from partners required to deliver the products or services you have requested, credit reference agencies and fraud prevention agencies.

Marketing

We will not use your details for marketing. We will not send you marketing emails from Better2Know or pass on your details to any other organisations.

Access to your information and correction or deletion

You have the right to request a copy of the personal information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address below in Contact Us.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information  on you that is inaccurate.

Cookies

Please see our detailed cookie policy here.

We use Cookies on our website to provide you with a better user experience now and in the future. Cookies are small text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

We may use the following cookies:

  • Google Analytics: This cookie allows us to see information on how you use our website. This includes: which pages you looked at, for how long and which site brought you to us, as well as other statistics. The information is anonymised and cannot be traced back to you.
  • Response Tap Call Tracking: This cookie sets the phone number you see on our website. It helps us to know how you found us so that we can help more people who needs our services to find us.
  • Google Ads: This allows us to know how our adverts are performing. There is no personalised data that can be traced to you.
  • Bing Ads: This allows us to know how our adverts are performing. There is no personalised data that can be traced to you. 
  • Facebook Pixels: This allows us to see which Facebook users are using are site on an anonymous basis.
  • Website Optimiser: We use cookies to help improve your browsing experience by remembering what you searched for.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website, so when you link to other websites you should read their own privacy policy.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last update on 25 May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

  • By email: data.protection@better2know.com
  • Or write to us at: Better2Know, Enterprise House, 1 Kirkby Lonsdale Business Park, Kendal Road, Kirkby Lonsdale, Cumbria, LA6 2GT, United Kingdom